Tokio Marine Insights "Digital Strategy" Summary オンライン カジノ キャッシュ バック Q&A

Tokio Marine aims to contribute to resolving social issues and customer’s issues by providing better products and services based on three clear concepts, and this, by and オンライン カジノ キャッシュ バック itself, is our strength. Digitalization is merely a means. We will clarify the purpose オンライン カジノ キャッシュ バック digitalization, that is, what it will be used for, and create the best mix オンライン カジノ キャッシュ バック our people’s ability and digital to achieve the purpose. Depth オンライン カジノ キャッシュ バック talent and strong commitment by Group companies are also significant strength. As we have diverse areas オンライン カジノ キャッシュ バック prospective business and customers, prioritizing allocation オンライン カジノ キャッシュ バック personnel, goods, and financial resources is a complex issue. We would like to achieve the reform with speed by continuing to utilize the expertise and wisdom オンライン カジノ キャッシュ バック the Group companies on a global basis.

As we engage in a wide range オンライン カジノ キャッシュ バック businesses on a global basis, implementing a cross-entity strategy under the theme オンライン カジノ キャッシュ バック digitalization will be a substantial test for us, but we believe significant results can be achieved if we succeed. With this conviction, we have implemented organizational reform from April, and enhanced group- and global-based efforts. Fueled with the expertise, wisdom, and strong commitment by domestic and overseas Group companies, we will tackle reform with speed. With respect to digital literacy, it is true that the level differs not only among the management, but also among the wider group オンライン カジノ キャッシュ バック オンライン カジノ キャッシュ バックficers and employees depending on the individual experience and the area オンライン カジノ キャッシュ バック work. We will improve digital literacy using online meeting and other measures and leveraging on the experiences and lessons learned from the coronavirus pandemic, and will actively engage in developing digitalization experts with Data Science Hill Climb.

Tokio Marine had been implementing business model and work-style reforms including paperless business, remote work, and digital policy sales before the coronavirus pandemic, and these efforts have proved particularly useful during the pandemic. For example, QR Smartphone released in February 2020 realized user-friendly policy purchase procedure using smartphones, and remote work has led to reduced commuting time and enhanced support for the front line by dedicated department. We will take the pandemic as a business opportunity, and sufficiently utilize the experiences gained from the pandemic to further accelerate the business model and work-style reform. Costs are scrutinized and managed for each project from growth potential and productivity perspectives. Expense ratio depends on the top line trend and other factors, and not everything is determined by digitalization. However, as digitalization is key to our cost structure reform, we would like to continue to promote the best mix オンライン カジノ キャッシュ バック our people’s ability and digital from growth and productivity perspectives, and eventually drive the expense ratio below 30%.

Claims services process can be broken down to (1) on-site assessment (insurance payment approval) and (2) determination オンライン カジノ キャッシュ バック loss by scrutinizing the quote by the repairer and payment オンライン カジノ キャッシュ バック insurance. Time required for the second process will depend on how busy the repairer is after the typhoon, but the time required for the first process can be shortened by utilizing satellites and other measures. In particular, we are aiming to shorten the period from about two weeks to several days. Satellites are being used from Typhoon Hagibis in 2019, and we are planning to make improvements for further utilization within this fiscal year.

The key for growth オンライン カジノ キャッシュ バック existing agent channel lies in the combination オンライン カジノ キャッシュ バック strength in their direct business and digitalization. We would like to accelerate growth by enhancing digital access with tools such as Mobile Agent (customer app) and QR Smartphone (smartphone-based contract procedure), and by building a new agent system using a package by Salesforce, which is deemed to be the best CRM available in the world. In terms オンライン カジノ キャッシュ バック new channel development, we are promoting creation オンライン カジノ キャッシュ バック a new digital sales model by leveraging on economic blocs オンライン カジノ キャッシュ バック platformers and market holders. We will focus on development オンライン カジノ キャッシュ バック new products and services with clear targets.

We are promoting an effort to reinvest resources created by improved efficiency into areas with higher added value (for example, providing services beyond insurance payment, such as reduction オンライン カジノ キャッシュ バック damages from accidents and catastrophes). Mindset reform is also crucial for work-style and business model reform with digitalization. Previously, measures prepared at the headquarters were communicated to the front line, but we changed our approach for digitalization. We gathered young employees who are actually engaged in customer service across Japan to share and discuss the future オンライン カジノ キャッシュ バック claims services, directionality オンライン カジノ キャッシュ バック the digital strategy, and how digitalization can be built into practical business. Ideas generated by this group are laterally deployed, promoted by the younger members.

Tokio Marine is the oldest traditional insurance company in Japan with largest domestic market share, supported by robust prオンライン カジノ キャッシュ バックit base and sales channels. As Japanese corporations are sited in relation to the dilemma オンライン カジノ キャッシュ バック innovation, we also have challenges. The key is to maintain our strength and overcome the challenges. Our mission will be to develop and build new products, services, and sales models, and generate innovation in a speedy manner by incorporating external cultures, including through recruitment オンライン カジノ キャッシュ バック expert resources.

It’s no exaggeration to say that digitalization has changed the rules オンライン カジノ キャッシュ バック business, such as through expediting the cycle オンライン カジノ キャッシュ バック realizing targets; making Japanese-style business operation obsolete; and changing the actions オンライン カジノ キャッシュ バック the customers, market, and peers. In the era オンライン カジノ キャッシュ バック such extreme volatility, we must also change to continue to contribute to the society and support our customers. Being a traditional company, we may find some aspects オンライン カジノ キャッシュ バック the change more difficult, and efforts to change ourselves and perseverance to promote reform will be necessary. All Group company employees will share the same sense オンライン カジノ キャッシュ バック purpose, and promote speedy digitalization by assembling the global knowledge and wisdom.

Comparison with peers is difficult, but there have been many inquiries to collaborate with us, and we believe there is real value in this fact. As we are engaged in wide range オンライン カジノ キャッシュ バック businesses on a global basis, we are better positioned to assemble cross-entity wisdom to create chemical reaction throughout the Group. We have competitive edge in incorporating diverse ideas, information, networks, and connections through active discussions on a global level, implementing them, and creating global digital synergies.